Sassafras Furniture and Design is a retail extension of Sassfras Furniture and Design.  Founded in 2002,  we strive to showcase and provide the best of custom and unique furniture , great accessories,  items for babies and even clothes!  We pride ourselves on our unique, but sophisticated product line.  To accentuate our mantra of "Furnish Your Lifestyle with Attitude" we feel a continuing obligation to bring these items to you.    Hey, we aren't selfish, we'll share our great finds!


Contact Information

Product or sale questions

Shipping damages and mistakes

Inquiries on Product

Phone: (214) 478-2266(10AM - 6PM CST Su-Su )
Please note our phones are for customer support, no phone orders can be taken.
Fax: (972) 231-4455


Frequently Asked Questions
  • Do you accept orders via phone, email, fax, or postal mail?
  • At this time we are unable to accept any orders that are not placed through our web site. Pricing quotes on products and shipping are only available through the web site.

  • Do you accept walk-in customers?
  • Sorry, due to the amount of time that it takes to determine what a walk-in customer needs, pull an order on-demand, ring up a sale, and assist a customer in getting their products out the door, we cannot accept any walk-in customers at this time.

  • What methods of payment do you accept?
  • accepts Visa, MasterCard, Discover, American Express, and PayPal as payment for orders through our web site.  If you use PayPal you will need to manually send your payment after the order is placed (although we provide a button to click that will automatically fill in the appropriate values in the "Send Payment" screen). 

    All transactions are handled in US Dollars. We do not ship or sell outside of the United States of America.
  • Why can I only add one item to my shopping cart at a time?
  • If you are only able to add one item at a time to your shopping cart then this is a problem with the security settings on your computer. Users who have disabled cookies, changed the default security levels, or installed software firewalls (such as ZoneAlarm) may have to revert those settings to the defaults in order to place an order on our online store. if you are unable to change those settings because you are using a public terminal (for example, a computer at a public library) then you may need to find a different computer to use.

  • I have been told that my order is "On hold for security reasons". What does that mean?
  • All credit card orders where the AVS and CVV checks on the provided data are not perfect matches, or where there are separate billing and shipping addresses, will be held until the information can be verified (AVS verifies the billing address and the CVV code is the last 3 digits on the signature panel of Visa, MasterCard, and Discover cards).  This will void the guarantee on same-day shipping if an expedited shipping method is selected.  If your order is held we will email you requesting verification.  If we do not receive a response within 1 week, or if the information cannot be verified (for example, 'Bank of America' will NOT validate addresses over the phone), then the order will be cancelled and a refund will be issued.

  • Do you accept purchase orders?
  • does not accept purchase orders.
  • I have questions about an item. Can your customer service agents physically obtain a product and give me more information about it?
  • Because our product is either in our showroom(s) or warehouse we may not be able to provide you an answer over the phone.  If not, your name and number will be taken and we will get an answer back to you within 24 hours.

  • How do I know if you have a product in stock?
  • Our entire catalog is available on our web site and we use a real-time inventory system. If you are able to add the item to your shopping cart then it should be available to ship.

  • You just said that if I can order it, you have it. Why did you email me saying an item is out of stock?
  • While we do use a real-time inventory system, our inventory is occasionally off by one or two due to order cancellations, returns, damaged items accidentally not removed from inventory, etc. If it turns out that an item you ordered is unavailable then we will hold your order and contact you via email with a list of options.

  • How can I check my order status?
  • sends all status notifications via email, there is no way to check your order status on this web site. You will receive an order confirmation email immediately following the submission of the order (provided that you entered a valid email address and did NOT uncheck the box stating that you would like a copy of your order emailed to you) and then a second email with the tracking number once the package is shipped. Additional emails may be sent if your order is being held due to a billing issue or if an item is out of stock.

  • I live in in a foreign country and your web site won't take my order. Will you ship to me?
  • Sorry, but we do not currently ship outside of the Continental United States at this time.
  • I received a box from you but not all of the items I ordered were included. What should I do?
  • Please contact us immediately.  Here is our current contact information:  Click Here.

  • How long do you accept returns?
  • Our return period is 15 days from delivery. During that time, items may be returned for a refund or for replacement if they are defective. Please note that some items are not able to be returned once ordered (such as any custom product). You can get more information on these non-returnable products by reading our complete return policy here.

  • How do I return an item to for replacement/refund?
  • If you received the product within the last 15 days then you can contact us at
     or at 214.478.2266 to receive an RMA (Return Authorization Number). Once you receive an RMA number you will need to return the product to us within 15 days. Items should be returned to their retail packaging and then packed inside of a brown or white shipping carton. The RMA number you were issued should be displayed on the shipping label or shipping container (but NOT the product box). Your return will be processed within 7 business days of being delivered at our warehouse.

  • A product I purchased from you a while back has stopped working, who do I contact?
  • If you received the product within the last 15 days then you can contact us at
     or at 214.478.2266 to receive an RMA number. If it has been more than 15 days then you will need to contact the product manufacturer for a warranty replacement. If you have questions as to who the manufacturer is, or how to get in touch with them, then contact us at or 214.478.2266. Please note that not all of the products that we sell come with a manufacturer's warranty (such as chandeliers, custom baby crib, etc.). These products cannot be replaced after the 15-day return period ends.

  • I received a defective product, who pays for the return shipping cost?
  • does not cover the cost of return shipping when a customer receives a defective product. We are not responsible for product defects as we do not manufacture any of the items sold on our web site. We will, however, split the shipping costs involved in getting you an exact replacement. If the customer pays for the return shipping on the defective product then we will cover the replacement.

    Please note that we will only split the shipping fees on one exchange per order. Please check ALL of your items before contacting us regarding an incorrect/defective/damaged item as exchanges beyond the first will be done completely at your expense.

    Order Changes and Cancellations
    All requests to change or cancel an order should be carried out on the phone with one of our representatives. Requests that are sent via email or requests left as phone messages may not be received in time and your order may ship. Once an order has been packed and tagged for pickup, changes cannot be made and the order cannot be cancelled.  Please note that at certain times it may take less than 30 minutes to ship your order from the time that is is placed.  Please also be aware that our warehouse staff works evenings and weekends, so it may not be possible to change or cancel it once placed.  Please make sure that your order is correct and that you really want everything in your shopping cart before clicking "Submit Order".

    Shipping Policy

    We ship only to locations within the United States.  We use UPS as our preferred carrier.

    Shipping Costs:
    Our shipping costs are based on the weight of the products, the number of boxes they must be packed in, the distance they must travel, and the shipping method chosen. 

    Price Quotes:
    If you need to find out how much shipping will cost on your order, please put all of the items that you plan on ordering into your shopping cart. Once you click on the checkout button, you will be prompted to enter your shipping address. You will receive a shipping quote on the next page based on what shipping option you chose. Please keep in mind that you will not be asked to enter any of your billing information until we give you a shipping quote.

    Shipping Methods:
    UPS is our primary shipping carrier.  Since UPS does not deliver to P.O. boxes, we strongly recommend you indicate either a residential or business shipping address to avoid delays.

    UPS GroundUPS Ground provides day-specific delivery to destinations in the U.S.

    Guaranteed 3 Day Orders will be shipped via UPS 3 Day Select OR UPS Ground, depending on your location.  Delivery is guaranteed within 3 business days of the ship date.  Orders placed M-F before 2:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock, subject to limited availability, or where "PayPal" has been indicated as the method of payment).

    Guaranteed 2 Day Orders will be shipped via UPS 2nd Day Air OR UPS Ground, depending on your location.  Delivery is guaranteed within 2 business days of the ship date.  Orders placed M-F before 2:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock, subject to limited availability, or where "PayPal" has been indicated as the method of payment).

    Guaranteed 1 Day Orders will be shipped via UPS Next Day Air ("Saver" will be used where available) OR UPS Ground, depending on your location.  Delivery is guaranteed within 1 business day of the ship date.  Orders placed M-F before 2:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock, subject to limited availability, or where "PayPal" has been indicated as the method of payment).

    *Time-definite shipments (Guaranteed 3 Day, 2 Day and 1 Day) that do not arrive by the end of the day on the scheduled delivery date (due to carrier delays) may have a partial refund issued to reflect the service that was received. Refunds cannot be issued due to delays from unavailability of the recipient, acts of God, acts of public authority, riots, strikes, labor disputes, civil commotions, disruptions in air or ground transportation networks due to weather phenomena or natural disasters, or in the event that an ordered product is out of stock or has limited availability.

    Abnormal Shipping Charges
    Due to shopping cart malfunctions reserves the right to make corrections to customer orders after they are placed. With customer permission may also make additional charges to a customer’s credit card after an order is placed.

    Damaged Shipments:
    We try our best to prevent damage to all packages during transit by packing each order carefully.  Unfortunately, there will be the occasional damaged item. 

    When shipping damage occurs please make sure that you do not dispose of the original shipping container or any of the packing material (if the original box and packing material are not available then we will not be able to file a claim and we will be unable to replace your damaged item).  Please pack the damaged item back up as you received it and contact us immediately via email or phone.  Make sure that you include a detailed description of the damage to the item, as well as a description of the package if there is any damage to the carton.

    Once you have notified us of the damage we will start a claim with the shipping carrier.  A representative of that carrier may contact you regarding a pickup or an on-site inspection.  Once the package has been inspected by the carrier we will ship out a replacement for the damaged item.

    Undeliverable or Refused Shipments:
    Packages will be shipped back to us if the customer refuses the package, is not available for several days for delivery, or if the address entered is incorrect or incomplete.  US-destined packages that come back marked "Undeliverable as Addressed", "No Such Address/Street/Number", etc. will have a full refund issued for the products (including TX Sales Tax if applicable) but not the freight.  US-destined packages that come back marked "Refused", "Will Call, Did not Show", etc. will have a 20% restocking fee deducted from the value of the products before a refund is issued.  Any postage due associated with a recovering a refused or undeliverable package will be deducted from the refund.

    NOTE: We will not pay recovery fees for ANY Canadian shipments.  Canadian customers who have undeliverable packages or who refuse their packages will not receive refunds for the items that were shipped, the freight, taxes, or brokerage, and the products will become the property of UPS. If the tracking states that you gave an incomplete address then you will need to contact UPS to provide the correct information.  If you decide that you do not want the items then you will need to accept the shipment and then contact us at to receive return authorization.

    Freight Forwarders: ships throughout the United States (including Puerto Rico, Guam, and the US Virgin Islands) and Canada, as well as to APO/FPO addresses.

    Return Policy
    Terms and Conditions:

    1. All return requests must be initiated within 15 days from when the products are delivered to you.  All returns require an RMA number and must be received by an employee within 15 days of receiving said number.
    2. You can email to receive an RMA number, please include your order number, your name, the product that you wish to return, and a reason for the return.
    3. Customers are responsible for all return shipping costs, including on defective merchandise.  This is analogous to paying for gas to drive a product back to the store you bought it from.  Packages that arrive "COD" or "Postage Due" will be refused.
    4. All products must be received in new, resalable condition.  The condition of the product will be determined at our discretion.
    5. A 15% restocking fee will be charged for all non-defective returns.  A larger restocking fee may be deducted if the returned merchandise is not resalable (for example, a tamper-proof seal broken, the packaging damaged, the product scratched, manual or software missing, etc.).
    6. Packages refused by the customer will be restocked with a 20% fee deducted from the refund. In addition, any postage due or brokerage fees associated with recovering a refused package will be deducted from the refund.
    7. Shipping charges are not refundable under ANY circumstances once an order has shipped.
    8. We do not cross-ship replacements for defective items, but we may waive the restocking fee on a return for a refund if the customer places a new order for a replacement product BEFORE the return is processed and informs our customer service team of the new order number.
    9. Authorized returns will be processed within 7 business days ("business days" exclude weekends, holidays, and the day the package is delivered) of when they are delivered. Unauthorized returns, refused packages, and undeliverable packages can take up to 3 weeks to be processed and may be refused, returned to you at your expense, or restocked with a 20% restocking fee. If your return has not been processed within the specified time then please email
    10. Returns will not be accepted for any of the following:  customized product, jewelry, worn clothing, clothing with tags removed, any personalized items, product with scratches, dents, etc.

    Defective Items:
    If an item is DOA (or fails within the first 15 days) then please contact us at
     for an RMA number and we will replace the item for you (this excludes item noted in bullet #10 in above section).  Replacement of defective items reported within 72 hours of delivery will be sent out via the shipping method originally paid for.  Replacement of items that failed after that (but still during the first 15 days) will be shipped out using our "Standard Shipping" method.

    If a product fails sometime after the first 15 days then please contact the manufacturer directly.  If you are not sure who the manufacturer is, are not sure how to contact them, or are having problems getting them to replace your product while it is covered under the Manufacturer's Warranty (if any) then please email us at and we will do our best to assist you.

    Return Shipping instructions:
    All returned items should be packed in the same manner as they were originally shipped to you. Products returned without a separate shipping box or without the original product box will be refused. You will need to write the RMA number that was issued on the outside of the shipping container (do not mark the product box) or on the shipping label. You are free to use any carrier that you choose (we recommend UPS because $100 of insurance is included free and all packages delivered here are signed for) but we strongly suggest that you purchase Insurance and Signature Confirmation if you are using USPS (or any other carrier where they are not included for free) as we are not responsible for any packages lost or damaged during the return trip. In the event that a package is listed as "Delivered" but cannot be found, only the signature of an
     employee will suffice as proof of delivery to our warehouse.

    Disclaimer, Limitation of Liability, and Other Considerations

    We strive to provide our customers with as much information as possible about the products that we sell.  However, you should be aware that the pictures shown may not be of the exact products sold (although we will do our best to point out any differences).  Unacceptable differences must be reported BEFORE a product is used.  Returns initiated on used products where details differ from those given on our site will be treated as standard returns and all policies given above regarding standard returns will apply.

    Sassafras Furniture and Design does not warrant merchantability or fitness of use for a particular purpose on any of the products on our web site.  Any compatibility information given on this site comes from the manufacturer of the given product and was not determined by our staff through internal testing.  Product intros were not written by technical professionals and any claims in the product introductions should be considered opinion, not fact.  It is the customer's responsibility to verify that the product(s) purchased will function in the capacity desired before placing an order.

    By placing an order with you agree to abide by all of the terms, conditions, and policies given in this document.  You also agree that under no circumstances shall Sassafras Furniture and Design, its officers, employees, or other representatives be liable for any special, incidental, indirect, consequential, or punitive damages, including but not limited to loss of data, loss of property, or loss of profits.  The sole and exclusive maximum liability to Sassafras Furniture and Design arising from any product sold on this website shall be the price of the product ordered.

    Free or low-cost promotional items are offered from time to time as part of package deals.  These products are available while supplies last and we reserve the right to substitute other functionally-similar (but not necessarily functionally-identical) products of equal or greater value at our discretion and without the customer's approval.

    Finally, prices, products, availability, offers, and policies are subject to change without notice.